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Mediation at work

What is Mediation?

Mediation is a dispute resolution process where a Third Party helps people involved in a conflict situation reach a mutually acceptable solution.  It is a voluntary and relatively informal process where the mediator works with the parties using a set of agreed ground rules to facilitate the settlement of the differences between the parties on their terms.

What are the benefits of using a mediation service?

There are some very significant benefits for an employer to use mediation as a means of resolving workplace conflict.  A recent CIPD study (2012) highlights the benefits & effectiveness as follows:

Benefits of Mediation %

     Most effective means to

     resolve conflict at work

 Improves relationships between employees  83%  Informal discussion between parties       94%
 Reduces stress of using more formal processes  71%  Mediation  76%
 Retains valued employees  63%  Grievance process  64%
 Reduces formal grievances  57%  Compromise Agreement  23%
 Builds a people focussed culture  55%  ACAS conciliation    6%
Avoid cost of Tribunal claims  49%  Tribunal Hearing    2%

When should mediation be used?

Independent mediation can be used in a variety of circumstances that have resulted in workplace conflict.  The CIPD research highlighted the 3 most common situations where mediation services have been called for to resolve workplace conflict are:

  • Relationship breakdown
  • Aledged Bullying and harassment
  • Perceived discrimination


Mediation works most effectively when it is used to resolve workplace conflict early.  When left as a last resort there is an increased risk of a complete breakdown of trust which increases the challenge. 

How does mediation work?

Typically there are 5 stages involved in the mediation process cycle.  Time spent on and between stages may vary according to the circumstances.


  • Stage 1 - Mediator understands the brief from the person commissioning the service.
  • Stage 2 - Pre mediation discussions with the parties.
  • Stage 3 - 1:1 mediation meeting with each party to more fully understand their         perspective and desired outcomes.
  • Stage 4 - Joint mediation between the parties and the mediator to explore and agree resolution.
  • Stage 5 - Documenting the resolution agreement contract.
  • Stage 6 - Follow up with the parties scheduled for agreed future date eg: 3 months.

In some cases additional private sessions may be arranged with the parties after stage 4.

Contact us

Steve Satterthwaite

07866 579292

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